Shipping Information

Order Processing

We work to offer same or next business day processing on all orders. This does not include weekends or holidays. If you place an order after 2 pm PST on a Friday, your order will likely be shipped out on the following Monday.

Shipping Options

Unless otherwise specified, your order is shipped directly from our warehouse in California.

Country Standard Shipping Priority Shipping
US USPS First Class Package
Delivery within 5-10 business days
USPS Priority or FedEx 2day
Delivery within 3-5 business days
Canada USPS First Class Package
Delivery within 5-10 business days
DHL Worldwide
Delivery within 3-5 business days
Australia & New Zealand  USPS First Class Package
Delivery within 10-20 business days
DHL Worldwide
Delivery within 3-5 business days
Europe Not available (due to customs clearance delays) DHL Worldwide
Delivery within 3-10 business days
Other Countries Not available (due to customs clearance delays) DHL Worldwide
Delivery within 5-20 business days

Customs & Import Charges

Customers living outside of the US may incur additional charges when the package arrives at the destination country. You may be liable for import duties, customs and local sales taxes levied by the country you reside in. Payment of these fees is necessary to release your order from customs. The grand total of your order as displayed on the checkout does not include any additional duties required.

  • If you select a shipping method with "Duties & Taxes Included", we will collect import duties & taxes upon checkout.
  • For all other shipping options, customer assumes responsibility of any applicable fees upon delivery.

Epic Watch Bands has no control over customs and other local taxes and we can't tell you exactly how much you will be charged as these taxes vary widely depending on the country you are situated in.

We are not international trade or tax lawyers. We recommend contacting your local customs office for more information before placing your order.

Shipping Time Estimates

Please be aware that all delivery times are estimates only and not guaranteed by the shipping company. The order processing time (which is typically same or next business day) may also affect when you actually receive the product. If you need an item by a certain date, please order early to avoid disappointment.

Wrong Address (Return to Sender)

If an order is returned by the shipper because they could not deliver to the address you provided, we will issue a refund when we receive the return. Any shipping charges (to and from) and applicable taxes & fees (that we have to pay to receive the return) will be deducted from your refund. In some cases, this may result in little or no refund to be issued.

Refusing Delivery (Return to Sender)

If order is returned by the shipper because you refused delivery, we will issue a refund when we receive the return. Any shipping charges (to and from), applicable taxes & fees (that we have to pay to receive the return) will be deducted from your refund. In some cases, this may result in little or no refund to be issued.

Currency

As you shop, the website may show you your local currency. This information is provided to help you gauge the cost of the product in local terms. However this is only an estimate, based on currency conversion data provided by a third party.

Final payment at checkout will be in US Dollars.

Delays

We offer a 30-day order protection guarantee. If you don't receive your order after 30 days* since it was shipped, we will issue you a full refund.

*Please note the delays are very rare and are mainly caused by customs or extreme weather conditions. We hope for your patience and understanding should this happen.

Tracking Your Order

You should have gotten an order confirmation email when you placed your order. That email has a link to your personal Order Status page which has updated tracking information. Here is an example of the information you'd see on the Order Status page:

Order Status And Package Tracking


If you have any other questions regarding your order, please contact us.